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pub:qa [2018/05/24 23:06] (current)
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 +<​html>&#​091;</​html>​[[portal | Information Portal ]]<​html>&#​093;</​html>​
 +
 +
 +**This page is under development.**
 +
 +
 +
 +====== Questions and Answers Main Page ======
 +
 +
 +**Note to Readers**: ​ **Control-F** will invoke the browser search function with which you may search throughout this page.
 +
 +**Note to posters**: ​ Problem header is H4.
 +
 +===== General =====
 +
 +See  [[qageneral | General Questions and Answers]]
 +
 +===== Printer Issues =====
 +
 +=== My HP 5si doesn'​t print my macro or prints it incorrectly. ===
 +Try generating the macro with a HP 5si driver instead of the recommended HP 4 driver. Generally we would use the HP 4 driver. But for this case (which is the exception not the rule) use the HP 5si driver.
 +
 +
 +===== iDocs =====
 +
 +See [[qaidocs | iDocs Questions and Answers]]
 +
 +===== iChecks =====
 +
 +See [[qaichecks | iChecks Questions and Answers]]
 +
 +===== iBar =====
 +
 +=== 3of9 Barcode is not printing out on manual merge. ===
 +Make sure you are not using field mapping. Use X Y locations instead.
 +
 +=== The barcode doesn'​t scan properly. ===
 +Make sure your barcode scanner is configured for that particular font (ie: 3of9, 2of5, etc...). Some barcode scanners might need to be realigned with a status page. Make sure that there are no large gaps between your barcode lines.
 +
 +=== Why does my 2of5 barcode print out extra zeros? ===
 +Make sure you are not mapping blank spaces. Blank spaces create extra zeros. 2 of 5 also adds extra zeros if the string isn't an even number. Odd numbered barcode strings don't scan in so by default the scanner will add an extra zero to make it an even number.
 +
 +
 +
 +===== iMail =====
 +
 +See [[qaimail | iMail Questions and Answers]]
 +
 +===== iPDF =====
 +
 +=== My PCL to PDF Conversion looks awful! ===
 +Make sure you are not using a macro that uses color. Go to your iDocs Designer software and verify that all lines, text, and boxes are black and white and not color.
 +
 +
 +===== Positive Pay =====
 +
 +=== What is the positive pay id? ===
 +The positive pay id is a prompt that should only be used when the Positive Pay module has been implemented. Contact your account manager for details.
 +
 +
 +=== Positive Pay Set fails intermitantly. ===
 +Change ​ the recovery frequency and duration with CHGLINBSC.
 +
 +===== iFax =====
 +
 +=== Need to know how to start and stop the PC iFAX server from within a program. ===
 +To start the iFAX PC server use the command in the library FMG called:
 +
 +STRPCSVR
 +
 +To end the iFAX PC server use the command:
 +
 +ENDPCSVR
 +
 +==== RightFax Interface ====
 +=== Need to configure RightFAX ===
 +When configuring,​ use UNIX type print commands.
 +
 +
 +===== Check Secure =====
 +
 +=== My Check Secure device is not printing out the correct logo and signature or none at all. ===
 +Make sure your macro ID numbers are within the ranges of 100-998 with the exception of 201 and 202 which are reserved numbers and should NOT be assigned. If the printer is hooked into a PC (instead of ethernet) then see if you can use it only as a network printer. If that still doesn'​t work try using a good quality bi directional parallel printer.
 +
 +==== Raw Data 1 ====
 +
 +
 +
 +"I have a scheduled job entry to start and end the engine, but it does not start at the scheduled time. ","​Use WRKJOBSCDE and examine the job entry FMGSTART. Verify the start time, the job description,​ and the user name. The start time should be at least a half an hour after an IPL. The job description should be QGPL/​FMGJOBD. The user name should contain a pro",
 +"After the engine is submitted from the menu, it ends several days later in error. ","​There could be numerous reasons why the engine may have ended in error after successfully running without interruption. One possibility is that a user may have selected the menu item for engine definition and subsequently edited the same definition that i",
 +"The engine is running in batch, but it isn’t processing the spool files. ","​First,​ verify that the spool files in the originating out queues do indeed have form types that match the engine definition. Once verified and if the forms types do match check the following settings. With the engine running in batch, do a WRKACTJOB, loca",
 +"The engine runs in batch and the original spool file is successfully copied to the archive out queue, yet the merged spool file disappears. ","​The writer may not be responding correctly. Follow these steps to fix the writer: end the writer, vary off the device, vary on the device with a reset, and restart the writer.",​
 +"The polling engine appears to be using an undue amount of system resources. How can this be changed? ","​Configure a separate subsystem, or use the FMGBATCH subsystem so that the job will run in its own private pool of memory. Additionally,​ change the data area value of DSWAIT from its current value to a higher number. This value contains the number of secon",​
 +"How do I enter the unlock code for FLASFORM400 version 3.2?","​type in the following command:
 +
 +CALL FMR0901",​9/​6/​2005
 +"​Buffer overfun on AS400 printing ","​chgpf (the file and the library) to *nomax",​
 +"I created an FMGBATCH but it starts in the wrong subsystem. ","​Submit the engine to the associated jobQ ---> FMGJOBQ",​
 +"The polling engine takes a long time to process a single spool file. How can the amount of time be reduced? ","​Change the run time priority of the job from a value of 50 to a value of 35. In this way, the job will not impact the performance of the interactive jobs, but will enhance the performance over what is currently being experienced.",​
 +"I have a single engine defined, but need to have the original spool file moved to different archive out queues. Can more than one archive out queue be defined in a single engine definition? ","​At the moment, iDocs (flashFORM) only allows for a single archive out queue per engine definition. In a future release, you will be able to define archive out queues specific to each form application entry.",​
 +"The signature isn’t appearing on checks. What’s wrong? ","​Numerous items need to be verified in order to remedy this problem. First verify that the signature macro is loaded on the shared folder, FORMFMG. Verify as well that the user profile that generated the checks has an entry in the distribution directory. L",
 +"When the checks print, I get message on the checks that read Bank File Maintenance record not found. What does this mean? ","​This simply means that the program can not find a record in the formation software that corresponds to the user data value in the spool file being processed. If, for example, the spool file contains a user data value of BOFA, a corresponding record in the",
 +"MICR font is loaded onto Check Secure flash card but the MICR line on the checks doesn'​t show correct MICR font.","​Make sure to have MICR font macro assigned with macro ID 999, nothing else when the MICR font is programmed to the Check Secure flash card.",​
 +"The account number and transit number appears at the bottom of the check, but not in the MICR font. ","​Issue the command below to determine if the MICR processing program exist WRKOBJ FMG/​FMR2505 ​
 +
 +Verify that the MICR font is loaded in the shared folder, FORMFMG. Check for any locks on the folder using RCLDLO, RGZDLO. If locks exist then an error messag",​
 +"The account number has a special symbol – three small vertical lines. How is this represented in the bank file maintenance screen? ","​Representing this symbol requires only that you enter a dash in the account number in the position where the symbol appears.",​
 +"The signature is off slightly. How can the signature be adjusted without having to create an entirely new macro? ","​Press F11 to display the Logo Macro Placement window in the Bank File Maintenance screen. Next, enter the coordinates to offset the logo or signature. The logo or signature though can only be adjusted down or to the right or both down and to the right.",​
 +"I need to produce copies of file copies of checks. What is the best way to do this? ","​The best way to implement this would be to modify the check application by adding an additional processing line under the original processing instruction for the check. What would change between the original instruction and the new check copy instruction ",
 +"When programming the check secure card, the windows software replies with a message saying “The Check secure device is not being recognized”. What’s wrong? ","​Check the device for proper cable connections between the check secure and the computer. On the back of the check secure device determine if the HEX switch is set to 1 for programming mode. If the position of the switch is not set to 1, change it to 1 and",
 +"The signature and logo resources on the check secure card do not appear on the printed output. ","​Insure that the check secure switch position is set for 0 for normal operation mode. Check for proper cable connections between the check secure and the printer and that the card is fully inserted and well seated in the check secure unit. Within the Advan",​
 +
 +==== Raw Data 2 ====
 +
 +
 +"How do I know what the three digit macro id number is associated with my signature or logo macro? ","​With the check secure device attached to the PC, with the device in programming mode and flash card inserted open the programming software. Select show secure card files from the file menu. This will display the name and macro number.",​
 +"​Signatures are printing on checks, even though the amount of the check exceeds the signature limit. ","​Check to make sure that the mapped field CHECK$ correctly defines the beginning and ending row and column values.",​
 +"​Security concerns for iDocs (flashFORM400) suite. ","​Giving access to the iDocs (flashFORM400) suite to all neccesary users will allow them to have full qsecofcr authority. You will need to use iMail (flashMAIL400) administrator.",​
 +"Why does the PCL to PDF converter not work on spool files larger than about 5000 or 6000 pages.","​Unknown reason. Workaround is to work with more but smaller spool files.",​
 +"When I try to select Add Secure File from the File menu that selection is disabled. How do I enable this selection? ","​Simply choose File from the menu bar and select Show Secure File Name. Next, reselect File and choose the Add File selection that should now be enabled.",​
 +"How do I configure a printer over a TCP/IP connection from the AS/400 (OS level: v4r1)? ","​You will need to have the printer defined on your PC network prior to the start of its configuration on the AS/400. If your printer is not set up to print from your PC network, contact your Network Administrator for assistance. Additionally,​ the TCP/IP se",
 +"I’m able to successfully print to my Lexmark printer, but only for the first eight pages of a hundred-page job. Then the print job disappears. ","​This would likely be a printer configuration problem. In order to fix this, you need to change the buffer settings on the printer to allow the printer to use more of its internal memory.",​
 +"DATAQ Engine for check printing running but nothing sent to printer ","​Check to see all parameters for dataq named the same as in engine setting, splf status; datq parameters and all attributes as stated in outq should matched with what existing in the engine setting; dataq exist in library stated in engine.",​
 +"I get spool file data, but no overlay. ","​In this instance several things need to be checked. Among them is some system administration tasks that should have taken place at the time of installation. Verify that the user is listed in the directory entry by issuing a WRKDIRE command and verify that",
 +"When I merge the spool file with the form definition, I get a blank page. ","​Using the command CHGDEVPRT verify that the attribute Host Print Transform is set to *YES. Otherwise, if this is a remote printer refer to the Printer Configuration section of the manual and verify that the current settings match the configuration in defi",
 +"When I merge a spool file with the form definition, nothing prints. ","​Using the command CHGDEVPRT verify that the attribute Host Print Transform is set to *YES. Otherwise, if this is a remote printer refer to the Printer Configuration section of the manual and verify that the current settings match the configuration in defi",
 +"My data mapping of a block of several lines of text all appears compressed on one line. How can this be fixed? ","​Select the form using an option 8 to work with mapped fields. Verify that all the mapped data blocks which cover multiple lines have a value of 50 in the relative Y spacing.",​
 +"When the checks print, I get message on the checks that read Bank File Maintenance record not found. What does this mean? ","​This simply means that the program can not find a record in the formation software that corresponds to the user data value in the spool file being processed. If, for example, the spool file contains a user data value of BOFA, a corresponding record in the",
 +"The account number and transit number appears at the bottom of the check, but not in the MICR font. ","​Issue the command below to determine if the MICR processing program exist 
 +
 +WRKOBJ FMG/​FMR2505 ​
 +
 +Verify that the MICR font is loaded in the shared folder, FORMFMG. Check for any locks on the folder using RCLDLO, RGZDLO. If locks exist then an error me",
 +"What does DSFINI data area do?","​Controls the output of finishing characters for Ricoh printers. Is not needed with any other type of printer. Values of data area are '​N'​ and '​Y',​ upper case.",​
 +"Fonts are off. Vertical offset is half what it should be.","​Printing at 600 dpi instead of 300 dpi. Set DSU300 to '​N'​ to allow 300 dpi printing.",​
 +
 +==== Raw Data 3 ====
 +
 +
 +"To Enable/​Disable FMG Debugging ","​addlible fmg / editlibl -> then add FMG 
 +
 +call emcfgdr ​
 +
 +f6 to add configuration update ​
 +
 +GROUP ID: SMTP 
 +
 +DATA ID: DEBUG 
 +
 +DATA: ON 
 +
 +to turn off turn DATA: OFF 
 +
 +call qcmd to see debug log",
 +"Reset password for Bank File Maintenance in iDocs (flashFORM400)?","​First try this from the command line:
 +
 + ​CHGDTAARA DTAARA(FMG/​DSLICNS (41 10)) VALUE(' ​        '​)  ​
 +
 +Note that the value parameter has ten blanks. At this point you can use ten @ signs
 +",
 +"When printing a large job, the printer stops after several hundred pages. How can this be avoided? ","​Hardware,​ communications or a software problem may cause this to occur. Outlined below are possible solutions for each of these areas. ​
 +
 +Should the hardware be the problem, verify that the time out on the printer is set for the maximum time and that it ",
 +"The account number has a special symbol – three small vertical lines. How is this represented in the bank file maintenance screen? ","​Representing this symbol requires only that you enter a dash in the account number in the position where the symbol appears.",​
 +"The signature is off slightly. How can the signature be adjusted without having to create an entirely new macro? ","​Press F11 to display the Logo Macro Placement window in the Bank File Maintenance screen. Next, enter the coordinates to offset the logo or signature. The logo or signature though can only be adjusted down or to the right or both down and to the right.",​
 +"I need to produce copies of file copies of checks. What is the best way to do this? ","​The best way to implement this would be to modify the check application by adding an additional processing line under the original processing instruction for the check. What would change between the original instruction and the new check copy instruction ",
 +"Why do logos and signatures not show up on the secure check printing with CheckSecure?​ ","​Notice of problem when changing Macro ID numbers of files which were created using the design MacMaker. When ID numbers are changed in the installation of files on the check secure PC card, files are changed to no macro file. Check secure software is now ",
 +"How to I send multiple spool files as attachments to 1 e-mail message?","​If running interactively,​ can take option 7 to multiple spool files. If running in batch in a program, run the ecvtsplf once for each spool file, then run esndmsg with all saved spool files as attachments,​ semi-colon delimited.",​
 +"How to add PCL to PDF Converter Licensekey.","​Log on as QSECOFR.
 +
 +Key the command PRDSEC and press F4 to prompt.
 +
 + Enter security access code . . .  *the licensekey*
 + Enter data area name . . . . . .    PCLPDF400
 + Enter data area library name . .  FMG
 +
 +Press *enter*. ​                         ",
 +
 +==== Raw Data 4 ====
 +
 +
 +"How to get Automatic Merge Engine working for two spool files that merge to work ","​Issue:​ Forever Living Bonus Check Security issue 
 +
 +Currently the only way to manual merge is to have access to flashFORM. flashFORM gives qsecofcr authority to every user that has access. This is a security concern for FL. 
 +
 +Prerequsite. ​
 +
 +1) Print ",
 +"​Vectorized vs. Rasterized for Windows NT/2000 and Windows98 in PCL2PDF conversion ","​When PCL2PDF using in iMail (FlashMAIL) to convert PCL to PDF file and viewed in Acrobat Reader, some application will have problem viewing lines, graphics, or missing portion of the form. Insure your macros are generated with rasterized graphics setting ",
 +"How to create a DataQueue Engine ","​1) option 3 
 +2) F6 to add 
 +3) EngineName:,​ Description: ​
 +4) ArchiveOutqueue:​ only if they want to save a copy,​Library:​ whatever its in DEFAULT for both is[ Archive:​Archive,​ Lib:​Fmg ​
 +5) DataQueue: FMGDATQ (or whatever they want to name it),LIB: FMG (or",
 +"What are the correct dataqueue maximum entry lengths for iDocs and iMail?","​iDocs:​ 256 bytes
 +iMail: 256 bytes.
 +
 +The iMail dataqueue is named sendmail.
 +
 +",​7/​28/​2003
 +"​Received this message:
 +
 +Record not added. Member FRMTFLW is full. (C I 9999) ","​The maximum size has been reached for member FRMTFLW file FRMTFLW in library FMG. The record format is TFLW@ and the member number is 
 +
 +1. or similar ​
 +
 +Change the physical file member (chgpf) initialnum=*nomax ​
 +members will inherit file",
 +"A restored application does not work ","​From the AS/400 issue the following commands: ​
 +
 +CRTPF FMG/DBSAVF RCDLEN(528) SIZE(*NOMAX) ​
 +CLRPFM FMG/​DBSAVF ​
 +
 +From the PC side issue the FTP instructions: ​
 +
 +C:​\ftp ​
 +ftp>open s102587r ​
 +ftp>​username: ​
 +ftp>​password: ​
 +ftp> type binary ​
 +ftp> put f",
 +"​CREATE FMGSAVF FOR SAVING DOWN APPLICATION OFF AS400 ","​1. CHECK IF FMGCUST LIBRARY EXISTS ​
 +
 +DSPLIB FMGCUST ​
 +
 +IF NOT CRTLIB FMGCUST ​
 +
 +2. CHECK FMGSAVF LIBRARY IF IT EXISTS ​
 +
 +DSPLIB FMGSAVF ​
 +
 +IF NOT CRTLIB FMGSAVF ​
 +
 +3. CHECK IF FMGSAVF FILE EXISTS INSIDE FMGSAVF LIBRARY. IF NOT, CRTSAVF FMGSAVF/​SAVE",​
 +"Why does the OUTQ monitor not send the email messages in iMail (flashMail)?​ When processed manually, everything works. ","​Verify with the customer that the output queues being monitored in the email engine contain iMail in the dataque field. The library in which the iMail dataque exists depends on the version of iMailthe customer has. If it is ""​standalone""​ then the library n",
 +"I used the ""​Send Spooled File""​ option in the iMail (flashMail) software. The file I attached was a regular spooled file converted to the PDF format. Why did the resultant PDF document have the name ""​QSYSPRT0054060001?""​ ","​The default naming convention combines three spooled file attributes together to provide a unique filename. The attributes used are: Printer File Name (FILE), Job Number (JOB), and Spooled File Number (SPLNBR). The printer file name can have up to 10 char",
 +"​Customer wants to know if PDF files can be posted to an ftp site or be stored somewhere on the AS400 (IFS). ","​Have the customer use the ECVTSPLF command. Fill in spooled file i.d., type of conversion to do (e.g. *PDF) and indicate save to location.",​
 +"Why does my printed form look different on the AS400 than the 
 +one I printed on the PC?","​Did they use the “Print” radio button in “Generate PCL/​Macro” or did they choose the “Print” button at the top of their screen? ​ ",
 +"How do you start the iMail email engine outq monitor out queue monitor from within a batch process?","​If you simply use the command STROUTQMON from within a batch process, the program will recognize that it is running in batch and submit itself to QBATCH.
 +
 +Example:
 +
 +SBMJOB ​    ​CMD(CALL PGM(IMAIL/​EFC0502)) JOB(IMAIL) +  ​
 +             ​JOBQ(*LIBL/​QTXTSR",​
 +"iFAX What are the dip switch settings for the modem?","​1 2 3 4 5 6 7 8 
 +U U D U D U U D",
 +"How do I upgrade FlashMail to iMail","​Copy the FlashMail library to iMailx. Add library iMail to top of library list. Run program efr6000 and verify settings. Run the command RSTEMCFG to copy the FlashMail user data to iMail. Delete the library iMailx.",​
 +"How do I Retransmit a PositivePay application?​ ","​1) First step is to go into the Positive Pay menu. 
 +
 +ADDLIBLE FMG
 + 
 +GO FMGPAY
 +
 +Select ​ the option - Check Register File Manipulation. ​
 +
 +fill out the following fields: ​
 +
 +* Spacebar through the set process flag to field 
 +
 +* then on the PositiveP",​
 +
 +==== Raw Data 4 ====
 +
 +
 +"​Trouble printing to an IBM Infoprint 21 printer.","​The IBM Infoprint 21 printer has specific configuration,​ PTF, and other issues that must be properly specified for the printer to work correctly. See IBM Support Line Technical Document Document Number #19932815: Configuring a *LAN 3812 SNMP Device Descri",​
 +"How do I move (FTP) the macros and soft fonts to the AS/400? ","​There are two most commonly used methods of transferring PC files to the AS/​400. ​
 +For users of client-access,​ the following steps need to be taken: ​
 +
 +Position the mouse pointer over the My Computer icon and right click the mouse. ​
 +
 +From the right cli",
 +"How do I enable the check journaling (audit report) feature in the iDocs (flashFORM400) product? (Keywords: audit, checks, journaling) ","​1. Be sure that you have the following fields mapped for the form: CHECKDD, CHECKMM, CHECKYY, PAYEE; These fields may be prompted during the ""​Configure Datamap""​ step with an . 
 +
 +2. Verify that a number has been entered in the Positive Pay ID field, loca",
 +"I use iMail (FlashMail),​ option 7 to send email message to myself. There is no error messages but I don't receive any of my email. ","​Send test emails to different receipients (LAN (sender and other receipients within a same network) & WAN (outside your network)). If outsiders can get email but insiders then check your internal DNS network and incoming, outgoing server for your internal",​
 +"​INSTRUCTIONS FOR RESTORING CUSTOMIZED MAPPING DATA or FMGSAVF TO USER PROGRAM ","​PKUNZIP the file before following the below instructions. ​
 +
 +1. Copy all of the files from the zipped file, excluding this readme.txt file and the *.WF3 files, from your diskette into the AS/400 folder '​FORMFMG'​. The *.WF3 files are the source for the fo",
 +"​MISCELLANEOUS AS/400 COMMANDS","​
 +1. CLRLIB <F4> : CLEARS THE CONTENTS OF A LIBRARY (EX: FMGCUST)
 +
 +2. ENDSBS : ​ END SUBSYSTEMS
 +
 +3. SAVDLO ​ :  SAVE OBJECTS ON SHARED FOLDER TO A TAPE
 +
 +4.  RSTDLO : ​ RESTORE OBJECTS FROM A TAPE TO THE SHARED FOLDER
 +",
 +"Smart Routing is not currently sorting and bursting.","​Either the key value extracted from the spooled file does not match the length of the key value in the file, or the file is not keyed, or the same mapped field that is used as the key value is also used to sort and burst. ​
 +
 +",
 +"What does this message mean?  ​
 +Job message queue for 041789/​jr/​bbclaser can not be extended. ​ Job ended.  ​
 + Job 03179/​jr/​bbclaser ended abnormally.
 +","​The message above states that the message queue for the engine “BBCLASER” has been filled and cannot be extended. ​ Typing the following can alleviate this problem:
 +
 +WRKSYSVAL <F4>
 +System Value…QJOBMSGQFL <​Enter>​
 +Choose Option 2 to Change
 +Change the v",
 +"What are the advantages of print immediate?","​Print immediate is transparent to the user. The user does not have to interface with the iDocs (flashFORM) menu, and an engine does not have to be constantly running in a subsystem. Works great for samll spool files that are created interactively and larg",
 +"How do I “span” a file across several diskettes using PKUNZIP for DOS?","​Type the following path statement, filling in the generic information with specific information relating to your file
 +
 +
 +PKZIP DRIVE:​\ZIPFILENAME FILETOZIP -&
 +
 + EXAMPLE:​ PKZIP A:​\CUSTOMER.ZIP CUSTOMER.WF3 -&
 +",
 +"Extra pages print when using check-secure card.","​This is due to the macro ID being created in an older version of MacMaker, then being changed in a newer version of Check-Secure.
 +
 +A printer memory dump is occurring, this in turn causes the printer to spit out an extra page.  Normally this page has asc",
 +"In 3.69, a new key has been applied, but the software still shows that the key has expired.","​In version 3.69c, if a key has expired a data area DSEXP is set to '​Y'​ when the user attempts to use the software. To render the software functional, you must:
 + 
 +1. Apply a new key
 +2. Set the data area DSEXP to '​N'​ as follows: CHGDTAARA DTAARA(FMG/​DSEX",​
 +"HP LaserJet prints directory on flashcard when card is inserted into the CheckSecure box, but doesn'​t print when data is sent to it from the computer while the CheckSecure box is used as a pass through.","​This occurs when the printer is connected to the computer through the CheckSecure box.  The printer driver on the computer has the Enable Bidirectional Support check box checked. ​ The box does not support bi-directional data transfers.
 +
 +To resolve - unc",
 +"With Positive Pay I can transmit the records, but the report appears with no detail lines. Why?","​When an extract is created, a summary records is created in PPYRPTD. If this records gets stepped on, then you need to take an option 14 from the positive pay menu to recreate the summary record. Additionally,​ issue the command below to force a write to t",
 +"The iDocs engine is set up process a smart routing enabled form application that both emails and prints, but only email appears.","​Change the iDocs engine application so that the destination out queue refers to *FORMDEF and not *EMAIL.",​
 +"Why does my printed form look different on the AS400 than the 
 +one I printed on the PC?  ​
 +","​Did they use the “Print” radio button in “Generate PCL/​Macro” or did they choose the “Print” button at the top of their screen?",​
 +"I have an distribution group specified as my receipiant in the outq monitor,and my receiptiants are not receiving thier emails. ​ According to the email log it is sending the message to the group name and adding our domain name, why?","​The outq monitor is CASE SENSITIVE. ​ Make you you do not have any spaces in within your group name, and the case matches.",​
 +"The splash screen displays iDocs Designer and then freezes upon startup. ​ This is a security issue with Windows NT/2000 security. ","​If any customers are using or attempting to install iDocs Form Designer they need to have at minimum 'Power User' rights or '​Administrator'​ rights assigned to them or it will not install and will not work onces it is installed. ​ This applies to Windows 20",
 +"The engine stops on its own, but it will not start back up again.
 +","​Please go the job schedule entry using the command WRKJOBSDE and locate the entry FMGSTART. Do a 2 next the this entry
 +
 +1.  Verify that the command to run is one of either of these two commands
 +
 +a. CALL FMC0462 PARM(engine)
 +b. CALL FMC0460 PAMR(engin",​
 +"Where is the polling engine delay kept?","​The number of seconds a polling engine sleeps is found in the data area dswait.",​
 +"Boxes not printing. ​ I created a form with boxes to print over data I don't want to print, and the text still prints.","​CHGDTAARA DSFRM1 TO N",
 +"With iFAX when I run CRTFAXCOM a second time, I am getting errors.","​Delete the devices FAXCOM, FAXCOMDEV1, FAXCONLIN1, FAXCOMCTL1. ",
 +"​Issues with the current version and messages being directed to IDOCSMSGQ.","​Suggested creating the message queue  FMG/​IDOCSMSGQ if it did not already exist, or updating to the very latest off the web site.
 +
 +",​9/​12/​2003
 +"What drawer number refers to which tray on the printer?","​Per the HP PCL Documentation:​
 +0 - Print current page (paper source remains unchanged)
 +1 - Feed paper from main paper source
 +2 - Feed paper from manual input
 +3 - Feed envelope from manual input
 +4 - Feed paper from alternate paper source
 +5 - Feed from",
 +"​iDriver issue the the copies not working correctly.
 +
 +CHGDTAARA DTAARA(DSPCLCOPY) VALUE('​Y'​)
 +CHGDTAARA DTAARA(DSENBCPY) VALUE('​N'​)","​CHGDTAARA DTAARA(DSPCLCOPY) VALUE('​Y'​)
 +CHGDTAARA DTAARA(DSENBCPY) VALUE('​N'​)",​10/​14/​2003
 +
 +==== Raw Data 6 ====
 +
 +
 +"How do I create a remote printer device? ​
 +
 +","​To create a remote output queue, use the following example. The example below was used to set up an HP4si. Be sure to replace your values in the appropriate parameters: ​
 +
 +CRTDEVPRT DEVD(printer_name) DEVCLS(*LAN) TYPE(3812) MODEL(1) LANATTACH(*IP) PORT(",​
 +"​Adding engine start/stop to job schedule manually.","​To add job schedule entries:
 +
 +Startup job:
 +
 +1.Log on as qsecofr.
 +
 +2.ADDJOBSCDE JOB(FMGSTART) CMD(SBMJOB CMD(CALL PGM(FMG/​FMC0462) PARM('​ENGINENAME'​)) JOB(ENGINENAME) JOBD(QGPL/​FMGJOBD) JOBQ(*LIBL/​QS36EVOKE)) FRQ(*WEEKLY) SCDDATE(*NONE) SCDDAY(*MON *",
 +"How can the MICR font be installed?","​The MICR font is shipped with the FMG libary. Use the following command to restore the MICR font.
 +
 +RSTDLO DLO(MICR.SFP) SAVFLR(FORMFMG) RSTFLR(FORMFMG) DEV(*SAVF) SAVF(FMG/​CGCDLO) ALWOBJDIF(*ALL) ​                                                         ",
 +"iFAX When an option 1 is taken from the main menu, the CPF error message ​ CPF1338 is received, error on submit. ","​This error is occurring because there is a library in the library list of the person attempt to start it that KFFAX does not have authority to.
 +",
 +"When the program CRTFAXCOM is run a second time errors occur.","​The errors that you have been having point deal with the device, line and controller all being in use as you had tried to recreate the new device, line and controller.
 +
 +Please vary off any device line and controller in use, and end the fax subsytems. On",
 +"iFAX problem with 1IO Fax receive cancelled with return code: 8191  ","​The history of what happens with this screen is a ghost image of what has happened before.",​
 +"How can a spoolfile be transfered from one computer to another?","​The spoolfile has to be captured into a physical file, then copied to a text file.
 +
 +This can be achieved by performing the following commands -
 +CRTPF FILE(library/​filename) RCDLEN(256) SIZE(*NOMAX)
 +
 +CPYSPLF FILE(filename) TOFILE(library/​filename) JOB",
 +"iFAX The modem line is not being recognized.","​Change the line speed for this 57600 to 19200, unless the line is 2745 then the line speed needs to be 38400.
 +
 +To change this, vary off the line and WRKHDWRSC *CMN option 5 and option 2 and change the line speed.",​
 +"iFAX Issue with the terms and conditions not faxing properly.
 +
 +Only data from the original overlays are not printing correctly. All the data is printing correctly.","​When generating the macro file, using the HP4 driver in Windows 2000, Select the driver properties, paper/​Quality,​ advanced, and printer features, Print Quality - RET Dark.",​11/​7/​2003
 +"Forms don't print in color.","​Create form using the HPLJ 5M printer driver.",​
 +"​Customer is receiving sporatic duplicate pages from a print out on a xerox 800 phaser printer.","​This is what needs to be done. Max out the time out value on the printer control panel, and disable the power save mode on the printer control panel.",​
 +"iFAX What are the values in the STS column","​These are the status values:
 +
 +STR -  Starting the line varies the device line and controller
 + 
 +RDY - Successful started the device line and controller
 +
 +END - Asked to vary off the to the device line and controller
 +
 +OFF - Successfully varied off
 +
 +",
 +"For the email, when I receive the email the time is not set correctly. ","​The send time is controlled by the Universal Time Coordinate value (a system value on it iSeries). This needs to be set accordingly using the table below:
 +
 +
 +Name:        QUTCOFFSET ​                                      V2 R1.0 
 +
 +Description: ​   Coord",​
 +"How do I trap an error with iMail ESNDSPLF?","​Use the following code sample:
 +
 +>
 +>               ​ESNDDBF ​   FILE(QTEMP/​TEST) +
 +>                            FROMADDR(ERICK@DEVEPLOPMENT.COM) +
 +>                            TOADDR(ERICK@INFORMDECISIONS.COM) +
 +>                            SUBJECT(TES",​
 +"When transmitting Positive Pay, the BSCELSRC line can not be varied on.","​Some other job has a lock on the communications resource. Do the following to vary off all of the other lines associated with the communications resource.
 +
 +1. WRKHRDRSC *CMN
 +2. Position down to the resource CMNxx that has the text associated with it sp",
 +"How do I inhibit the Check Secure from printing out the directory of files on the check secure card?","​Switching the HEX position to 2 will inhibit the printing of directories on a sheet of paper.",​
 +"Data Queue Engine started but there is a error message: RPG procedure FMR0462 in program FMG/FMR0462 at statement 215 called program or procedure *LIBL/​QRCVDTAQ,​ which ended in error. What caused this?","​DTAQ for the originating outq in DTAQ engine is corrupted.  ​
 +Re-create the new DTAQ and associate the outq with this DTAQ
 +or
 +CALL QCLRDTA PARM('​FMGDTAQ'​ '​FMG'​)",​
 +"We have a networked HP LaserJet 4050N printer configured for TCP/IP printing in our LAN; that also includes an AS/400 running OS/400 V3R2. We normally redirect the spooled files onto this printer for faster printing. The problem is we can't print reports ","​When a printer receives more data than its buffers can handle, it will time out and refuse any more data. But the AS/400 doesn'​t recognize this and will think the printer is down and thus will stop the writer. As a workaround solution, set the timeout set",
 +"Why does my program fail/​crash/​stop working when I try to “Auto Design” my form?","​Did the user follow the guidelines we’ve established for the SCANNED image, ie. Black & white line art/​drawing,​ 300 dpi, save the file as a “.PCX”",​
 +
 +==== Raw Data 7 ====
 +
 +
 +"Spool File Capture Instructions ","​Spool File Capture Instructions ​
 +
 +The purpose of this document is to provide directions for retrieving an AS/400 spool file and saving it to a PC format. This is an easy method that will work regardless of the attached media, tape or diskette, on the AS",
 +"How do I restore a spool file from a TXT file to the AS/​400?","​Perform the steps listed below. ​ (Note: There are more entry fields listed in the AS/400 menus than are needed to complete this process. ​ Restoring a spool file can be done by only entering data in the fields listed below. ​
 +
 +1. Copy the spool file in te",
 +"What does this message mean?  ​
 +Job message queue for 041789/​jr/​bbclaser can not be extended. ​ Job ended.  ​
 + Job 03179/​jr/​bbclaser ended abnormally.
 +","​The message above states that the message queue for the engine “BBCLASER” has been filled and cannot be extended. ​ Typing the following can alleviate this problem:
 +
 +WRKSYSVAL <F4>
 +System Value…QJOBMSGQFL <​Enter>​
 +Choose Option 2 to Change
 +Change the v",
 +"With Checksecure,​ signature is not shown on the checks.","​Check to see if signature macro is loaded in the CheckSecure card.
 +If yes, check and match the macro ID for the signature ID in the Bank File Maintenance and the Check Secure card.
 +Also, test the signature macro presence by turn off ('​N'​) for the value ",
 +"What are the disadvantages of print immediate?","​The programmer needs access to the source code that generate the spool file.
 +
 +If the spool file is extremely large and is created interactively taking lots of time, then likewise our print immediate will tie up the system. ​ It works for only the current",​
 +"​RESTORING CUSTOMIZED MAPPING DATA TO USER PROGRAM","​
 +1. COPY FILE FMGSAVF ON DISKETTE TO AS/400 SHARED FOLDER, ‘FORMFMG.’
 +
 +2. CALL PROGRAM ‘FMR9001’ IN LIBRARY FMG:
 +
 + CALL PGM(FMG/​FMR9001)
 +
 +3. RESTORE LIBRARY ‘FMGCUST’ FROM SAVE FILE ‘FMGSAVF’ IN LIBRARY ‘FMG.’
 +
 +RSTLIB SAVLIB(FMGCUST) DEV(*SA",​
 +"​Authority Commands:","​
 +1. Folders ​
 +Pertaining to someone needing to do a manual merge
 +EDTDLOAUT
 +WRKDIRE
 +2. Out Queues
 +Pertaining to security of an OUTQ.
 +CHGOUTQ
 +3. Objects
 +Pertaining to someone without QSECOFR authority submitting an engine.
 +EDTOBJAUT FMG/​CXPOUTX ​
 +",
 +"How do I enter the unlock code for email or imail?","​From the command line enter the following:
 +
 +CALL EMCFGDC",​
 +"What is print immediate?","​The print immediate command TFPRT allows a spool file wihtin the current job stream to be merged with either a flash form application,​ or to be processed by a flash form engine. It is like an operating system API (Application Program Interface) in that th",
 +"​Working with the AS/400:
 +
 +creating new ¼” tapes from a ¼” master
 +","​
 +1. The first thing we want to do is to rename the current fmg library to something that isn’t already in the system. ​ The way we’ll do that is by the following command: ​
 +rnmobj <​f4>  ​
 +     From the menu, add the following parameters:
 + fmg
 + ",
 +"On the AS400 side, I try to print, but I only see data and not my form!","​Did the user copy the .MAC version of the form to the FORMFMG folder on the AS400? ​ If yes, then did the user go into option 1, “Define A Form,” and add the .MAC to their form under the “Document/​Overlay” heading? ​ If yes, then HOW did he or she add the .",
 +"When I print my form from the PC, it doesn’t look anything like the form I see on screen!","​A good place to start is asking what type of Printer is designated in the “Generate PCL/​Macro” window. ​ The setting should read “HP Laserjet III on …” ​ If it does not, then they can change it by clicking on the “Setup” button and choosing from their list ",
 +"How can the MICR font be installed?","​The MICR font is shipped with the FMG libary. Use the following command to restore the MICR font.
 +
 +RSTDLO DLO(MICR.SFP) ​
 +SAVFLR(FORMFMG) ​
 +RSTFLR(FORMFMG) ​
 +DEV(*SAVF) ​
 +SAVF(FMG/​CGCDLO) ​
 +ALWOBJDIF(*ALL) ​                                               ",
 +"The Data Queue Engine ​
 +","​A data queue engine reacts to a new spool file in the originating output queue only when the spool file meets specified spool attribute criteria in the engine definition. If the defined criterion is met, then the spool file is processed. ​ If the criterion",​
 +"With iFAX CRTFAXCOM What do I answer for is this an intergrated modem.","​Answer *NO.",
 +"With iMail how do I embed carriage return line feeds in ESNDMSG?","​You need to define a variable that contains the hex characters 0D25.",​
 +"iFAX The user profile KFFAX does not exist. What special Authorities should it have?","​It should have both *JOBCTL and *SPLCTL AND below to the group profile. QSYSOPR.",​
 +"Data Area dsfrm1","​Governs the order in which the data is put on the form. '​Y'​ means that the form is sent first then the data is put on top of it. '​N'​ yields the reverse. This is an issue if for some reason the form is opaque.",​
 +"​“Spool Zipper” Class
 +Objective: To get two separate spooled files to print together, making sure that each check is followed by its respective remit form.  ​
 +","​Materials: ​
 +1.Check spooled file (ZIPCHK.TXT)
 +2.Remit spooled file (ZIPRMT.TXT)
 +
 +Instructions:​
 +
 +1.Create 2 form overlays in the design tool (see example). ​ Create a MAC file for each and copy the MAC files to the AS/400 shared folder FORMFMG using F",
 +"​AUTOMATIC ENGINE OVERLAY REFINEMENTS","​You’ve just created your automatic engine overlay definition. It works great. The only trouble is that you IPL every night and need to resubmit the engine every morning. Ideally, you would  like to avoid having to resubmit the engine every morning. The st",
 +"With iFAX can change the Tranmittal Terminal Identification,​ such as the company name?","​In order to have this you need to have additionally fax lines, with additionally. The only place where this is established is in the fax line. The file that contains that information.",​
 +"Data Transfer Procedure for AS/400 and PC Using Client Access.","​DATA TRANSFER FROM AS/400
 +
 +AS400
 +System Name: MENSWEAR
 +Filename: LAWDBFDEV/​DBARCK(DBARCK)
 +Data Options: Select Option use '​*'​ transfer all fields ​
 +
 +When you want to display column headings/​field names
 +Use the following option: **
 +
 +PC
 +Output Dev",
 +"When printing through an HP JetDirect External Print Server, I receive a ""​trailer""​ page containing four lines of information:​ User, Host, Class, and Job.  How do I disable this trailer page?","​[From the HP Services & Support Site]  Two kinds of separator pages exist which print from a SunOS print job.  Configure a burst page in HP JetAdmin software to enable the printing of a separator page prior to the job printing. ​ The other separator page i",
 +"Data Area Values","​Within the Formation mg software there are numerous data area values that are set which control the behavior of the software. Below is a working list of the data areas, their function and default and custom values.These values can be changed accordingly b",
 +
 +==== Raw Data 8 ====
 +
 +
 +"​Retrieving the time out code for the AS/400 Software ","​Addlible ​ FMGSALESGO fmgsales/​FMGSALES
 +Select Option 1 TRANSform License Release
 +
 +Have the user do a DSPSYSVAL QSRLNBR
 +
 +Enter the serial number from the AS/400 and retrieve the new time out serial number.
 +
 +The user then runs the program CALL FMR090",​
 +"How to migrate iMail (Flashmail) settings from a standalone installation of iMail (Flashmail) to an installation of the full package in library fmg.","​Copy the following files from library iMail (flashmail) to library fmg:
 + 
 +efpesvrh
 +efpesvrd
 +efpdist
 +efpgrph
 +efpgrpd
 +efpctl.
 + 
 +Copy the files with the command:
 +CPYF FROMFILE(FLASHMAIL/<​filename>​) TOFILE(FMG/<​filename>​) MBROPT(*REPLACE) FMTOPT(*MA",​
 +"​External data mapping","​The reason for developing this feature was to give customers the ability to insert an email address when one does not appear in the spooled data.
 +
 +How It Works:
 +The email address is linked to ""​keyed""​ filed in the database. First you willl need to map a",
 +"Data Migration using AS/400 folders and documents","​One way to migrate data between the AS/400 and your PC is with AS/400 folders and documents.
 +After initial setup it’s a handy way to transfer data.
 +Step 1 – Confirm you have access to QDLS from your PC.
 +o On your PC open ""​Network Neighborhood""​ or ""​My N",
 +"iDocs (flashFORM) Designer version 3 and 4 vs. iDocs (flashFORM) Designer version 5.0.","​More and more often our clients our upgrading from designer 3.0 and designer 4.0 to designer 5.0. In addition to installing the new software, the old forms with the .wf3 extension need to be converted to the new forms with the .ofm extension. This can be ",
 +"How do you use e-mail addresses in standalone iMail (Flashmail) outqueue monitor greater than 32 characters?","​Either use groups, or put the e-mail address in the user defined data of ovrprtf, then use *usrdfnopt in the outqueue monitor destination address field, and the outqueue monitor will pull the address from the spool file.",​
 +"How do I create a remote output queue? ​
 +
 +","​To create a remote output queue, use the following command. Be sure to replace your values in the appropriate parameters: ​
 +
 +CRTOUTQ OUTQ(out queue_name) RMTSYS(*INTNETADR) RMTPRTQ(*NONE) CNNTYPE(*IP) DESTTYPE(*OTHER) MFRTYPMDL(model_from_list) WSCST(wsc",​
 +"​Saving custom applications from AS/400 and restoring them.","​Clear the library fmgcust. CLRLIB LIB(FMGCUST)
 +From menu FMG, take option 1 Define a form or check application .
 +Take option 9 on the application to be saved. This is a ""​hidden""​ option. It saves the form application.
 +Create a savefile: CRTSAVF FILE(QGP",​
 +"How do I do an automated form application restore?","​Restore the save file fmgsavf to /​qdls/​formfmg. Then from menu fmgutility take option 3. Restore a form application.",​
 +"What do the macro numbers mean?","​The macro numbers in the 100's are used for regular form overlays. Those in the 200's are used for logos and signatures, with 201 used for a logo, 202 used for signature 1, and 203 used for signature 2. Conditional macro calls use macro id's in the 300'​s.",​
 +"Why does my program fail/​crash/​stop working when I try to “Auto Design” my form? ","​Did the user follow the guidelines we’ve established for the SCANNED image, ie. Black & white line art/​drawing,​ 300 dpi, save the file as a TIFF or PCX.",
 +"How do I configure a network printer with a JetDirect card? 
 +","​Here is the RTVCFGSRC for a 4050 that we have on our network. ​ Since it is
 +RTVCFGSRC, all parameters appear, even though most of them are the command
 +defaults.
 +
 +CRTDEVPRT DEVD(NLDACCT) DEVCLS(*LAN) TYPE(3812) MODEL(1) +         
 +         ​LANATTACH(*I",​
 +"How do I change the password to get into my Bank File Maint?","​If you type on a command line CHGDTAARA then hit enter. ​
 +
 +Under Data Area Type DSLICNS and where it says New Value type a single quote and hit the space bar 10 times then another single quote and hit enter.
 +
 +Now when you go back into your Bank File Ma",
 +"When using Option 11 - Conditional text and overlays, after a macro is defined in a text block, called and printed, then removed from that text block. ​ If that text block isn't removed the macro still prints.","​This occurs in iDocs v.3.69c - Option 1, Option 11
 +
 +Currently the only solution is to remove the text block that was specifying the macro that is printing and re-create it with a different name.
 +
 +We are currently working on a patch for this as of 3/6/",
 +"When the program CRTFAXCOM is run a second time errors occur.","​The errors that you have been having point deal with the device, line and controller all being in use as you had tried to recreate the new device, line and controller.
 +
 +Please vary off any device line and controller in use, and end the fax subsytems. On",
 +"I am receiving a Major Code 81 Minor Code 97 error when I transmit positive pay. How do I remedy the problem?","​You should first verify that you have checks in the transmission file for BOA. Select an option 1 from the positiive pay file. Select the BOA definition with an option 11, and view the records. Once verified, press enter and press F3 to return to the posi",
 +"When I print my form from the PC, it doesn’t look anything like the form I see on screen! ","​A good place to start is asking what type of Printer is designated in the “Generate PCL/​Macro” window. ​ The setting should read “HP Laserjet III on …” ​ If it does not, then they can change it by clicking on the “Setup” button and choosing from their list ",
 +"How do you change the line counter in Lawson software to output 1 record per page for a spool file?
 +","​The Override Print File command must be used with the appropriate program to modify the spool output. ​ The print screen below is an example for overriding the spool output of Lawson'​s A/P check output program.  ​
 +OTHER PARAMETERS
 +PAGESIZE(68 132) OVRFLW(",​
 +"What does this message mean?  ​
 +
 +Job message queue for 041789/​jr/​bbclaser can not be extended. ​ Job ended.  ​
 + Job 03179/​jr/​bbclaser ended abnormally.
 +
 +","​The message above states that the message queue for the engine “BBCLASER” has been filled and cannot be extended. ​ Typing the following can alleviate this problem:
 +
 +WRKSYSVAL <F4>
 +System Value…QJOBMSGQFL <​Enter>​
 +Choose Option 2 to Change
 +Change the v",
 +"​Positive Pay - what is the name of the input file to the check extraction process?","​FRMPPOF",​10/​20/​2005
 +"How do I restore a spool file from a TXT file to the AS/400?
 +","​Perform the steps listed below. ​ (Note: There are more entry fields listed in the AS/400 menus than are needed to complete this process. ​ Restoring a spool file can be done by only entering data in the fields listed below. ​
 +
 +1. Copy the spool file in te",
 +"How do I create a remote printer device?","​To create a remote output queue, use the following example. The example below was used to set up an HP4si. Be sure to replace your values in the appropriate parameters: ​
 +
 +CRTDEVPRT DEVD(printer_name) DEVCLS(*LAN) TYPE(3812) MODEL(1) LANATTACH(*IP) PORT(",​1/​21/​2003
 +"Does the FMG library need to be in the library list for all users?","​Typically,​ a single CGC client as 10 to 100 users. ​
 +
 +Only the user or the job that submits the engine should have FMG in the library list. There is simply no need to have every clerk with this in their library list since most of the time the engine does",​2/​10/​2003
 +"How to upgrade iView and run both versions concurrently. Also shows how to install Doc Center as a separate entity.","​Presumes that iView is installed and running in library iView, and that the user will install the new version to library iView02.
 +
 +Create a savefile to upload the release:
 +CRTSAVF FILE(QGPL/​IVWSAVF)
 +
 +Upload the file ivwsavf into that savefile using b",​3/​10/​2003
 +"Is there a way to auto reply to a system message? ​  We periodically get
 +message CPA59C6 '​Controller Failed Remote Time-Out'​ when a remote user shuts
 +down or breaks the dial-up connection. ​   We always enter an '​R'​ to reset
 +this condition.
 +
 +We tried c","​Answer:​ WRKRPYLE
 +",​3/​26/​2003
 +"How do I configure a PC5250 printer session over a TCP/IP connection in Windows 95?","​PC5250 printer sessions require an APPC connection. ​ R311 and R312 of Client Access for Windows 95 support an AnyNet over TCP/IP connection. ​ To configure a PC5250 printer session, you must first configure an AnyNet (APPC over TCP/IP) connection.
 +
 +AS/​40",​
 +"​WORKING WITH FTP
 +","​TO START SESSION:
 +
 +GO TO START BUTTON, RUN, TYPE IN COMMAND <​ENTER>​
 +
 +TYPE IN FTP <​ENTER>​
 +
 +TYPE OPEN 140.100.10.50 <​ENTER>​
 +
 +ENTER YOUR USER LOGIN AND PASSWORD
 +
 +TO SEND A FILE TO THE FORMFMG FOLDER:
 +
 +FROM AN FTP PROMPT, TYPE BINARY <​ENTER>​
 +
 +TH",
 +"How to start iView in the startup program QSTRUP","​QSYS/​STRTCP STRSVR(*NO)
 +MONMSG MSGID(CPF0000)
 +QSYS/​STRTCPSVR SERVER(*SMTP *LPD *TELNET *FTP *WSG)  ​
 +MONMSG MSGID(CPF0000) ​
 +QSYS/​STRHOSTSVR SERVER(*ALL) ​
 +MONMSG MSGID(CPF0000) ​
 +STRTCPSVR SERVER(*HTTP) HTTPSVR(IVIEW)
 +MONMSG MSGID(CPF0000 TCP0000)
 +
 +",​3/​31/​2003
 +"​Positive Pay transmission error needs to be diagnosed BSC line or hardware error 54001490 for file C1PPAY in FMG program device source.","​CHGDSTPWD <F4>
 +*DEFAULT
 +STRSST ​ <​ENTER>​
 +1 <​ENTER>​
 +1 <​ENTER> ​
 +1 <​ENTER>​
 +5 <​ENTER>​
 +",​4/​16/​2003
 +"Can not print electronic documents to a local printer using Client Access.
 +","​The problem is a the HP1000 is a windows only printer. This printer does not printer does not support, it only support straight CDI. 
 +
 +Used the HP1100 configured with *HP5SI and the HP6 configured with *HP6.",​7/​30/​2003
 +"Does the FMG library need to be in the library list for all users?","​Typically,​ a single CGC client as 10 to 100 users. ​
 +
 +Only the user or the job that submits the engine should have FMG in the library list. There is simply no need to have every clerk with this in their library list since most of the time the engine does",​2/​10/​2003
 +"Using AS/400, created form with designer. When users work generate output (checks specifically) Periodically (appears to be the first time the printer is being used or spooled to) we receive a CPF error as follows:
 +
 +CPF4128 error message appeared during","​Use command WRKRPLYE to automatically respond to these error messages.",​5/​1/​2003
 +"iMap fails when attempting to upload a file","​First the user profile used to connect up to the iSeries should be listed in the directory entry.
 +
 +You can add your user profile to the directory entry doing the following from the iSeries:
 +
 +ADDLIBLE FMG
 +WRKDIRE ​
 +
 +(If you do not see the directory e",​10/​15/​2003
 +"How do I use the command CPYPCLPDF from within a CL program","​ DCL &QUOTE *CHAR LEN(2) VALUE(X'​7D'​)
 + DCL &​FULLJOB *CHAR LEN(27) ​
 + DCL &​FULLPATH *CHAR LEN(35)
 + 
 + ​CHGVAR VAR(&​FULLJOB) VALUE(&​JOBNBR *TCAT '/'​ &USER *TCAT '/'​ *TCAT &JOB)
 + ​CHGVAR VAR(&​FULLPATH) VALUE(&​QUOTE *TCAT &PATH2 *TCAT &TIME *TCAT '​.PDF'​ *TCA",​7/​2/​2003
 +"How do I capture an application and spooled file to diagnose ​ a problem.","​To save the spooled file, select save spooled file from the utility menu. This will allow a spooled file to saved from the out queue to the shared folder FORMFMG. Save the spooled file as SPOOL.TXT.
 +
 +To save the application,​ follow these instructions:​
 +",​8/​8/​2003
 +
 +==== Raw Data 9 ====
 +
 +
 +"Issue processing payroll. ​
 +
 +","​Requested,​ received and restored the files PRPCHK, and APPCHK.
 +
 +Still need the following information:​
 +
 +The positive Pay definition, the screen from option 15. The data range that you were using to retrive the records, and the screen shot of the values",​10/​24/​2003
 +"​Polling Engine ends abnormally.","​These are the possible causes for your engine ending based on the job log that you had sent me. Also below each possible cause is followed by a probable resolution.
 +
 +     ​Cause:​ Your engine had multiple instances running.
 +Resolution: Run the engine in ",​10/​28/​2003
 +"​Can'​t log in iView on V4R4. Browser message states inadquate authority to QSYGETPH.","​QSYGETPH is the security API (Get Password Handle). Add authority as follows:
 +
 +GRTOBJAUT OBJ(QSYS/​QSYGETPH) OBJTYPE(*PGM) USER(QTMHHTTP QTMHHTP1) AUT(*USE) ​    
 +
 +Qtmhhttp and Qtmhhtp1 are the user profiles used by the webserver. ​                      ",​3/​26/​2003
 +"I am having a communications failure with Positive Pay. How do I determine what the problem is?","​If you are having a communications problem with positve pay, and you have verified the destination number, and the authority, you should then run a communications trace. ​
 +
 +The following steps will enable you to start, print and end a commnications trace",​1/​5/​2004
 +"iFAX pages are distorted.","​1. HP Laser Jet 4 Printer Driver Changes
 +
 +a. Used 300x300 dpi
 +b. Explicitly substituted all of the arial fonts with 
 +plain Arial.
 +
 +
 +2. Designer 5.0 Changes
 +
 +a. Changed the text backgroupd color of White; ​
 +b. Changed both the verticle to '​Centere",​2/​13/​2004
 +"How do I capture a spooled file and preserve all its attributes?","​These are the steps to capture a spooled file exactly in the format that exists on there system. Save these instructions for future reference. In this way, you do not need to know what there spooled file attributes are as these attibutes are captureed usi",​3/​22/​2004
 +"How do I start my FAX lines Automatically?​
 +
 +
 +","​First you need to grant authority of the user profile KFFAX to QPGMR. This can be done with WRKOBJ and using option 2 to edit the authority.
 +
 +Next, edit your QSTRUPPGM with the following source code lines near the end of the prorgram:
 +
 +ADDLIBLE FMG
 +M",​12/​28/​2004
 +"Issue with PJL commands appearing in the resulting macro file.","​This issue has been resolved. Whe using the designer, and printing using the HP4 Laser Jet Driver, the client entered XXXX.MAC for the file name, when xxxx.prn should have been used. This resulted in a corrupt macro. Added to knowledgebase.",​1/​6/​2005
 +"We had a hardware issue with a printer, once corrected (and I re-routed the engine back to the way it was before the printer went down) I know get a second page that prints after EVERY print job that shows 
 + 
 +                                            ","​The problem that you described below is caused by the technique used to create the out queue, and not our software. The page that you are seeing is a system generated separator page. To inhibit the separator page use the follow technique.
 +
 +CRTOUTQ OUTQ(",​1/​20/​2005
 +"User is receiving an error in the procedure SR0100 that the receiver variable is too small.","​This occurs when someone is either deleting or moving a spooled file from an orignating out queue oringinally intended to be processed by the forms engine. The resolution is to not allow users to move, or delete the spooled file.",​9/​12/​2005
 +"​Implementing a smart routing application. ","​Modified the Smart Routing application so that the key values in the application matched the length of the values in the keyed file. Additional removed record locks on the customer routing file. Lastly corrected the email begining and ending columns from ",​5/​8/​2003
 +"Needs a walk through of an upgrade from one LPAR to another LPAR","​Find below your upgrade instructions for propagating the library FMG from one LPAR to other LPARS. Should you need clarification on any of these steps please do not hesitate to ask me.
 +
 +1. Log into the source system as QSECOFR.
 +
 +2. On the source syste",​5/​15/​2003
 +"Can not run CRTFAXSBS due to error with user profile KFFAX","​To solve the problem the customer will have to do the following:
 +
 +1) Run the CRTFAXSBS.
 +
 +2) When they get the error, select the Ignore option, to allow the rest of
 +the program to complete.
 +
 +3) Manually create the KFFAX profile with the following co",​5/​15/​2003
 +
 +==== Raw Data 10 ====
 +
 +
 +"iView PTF Requirements","​Individual PTF's required by specific O/S versions:
 +V5R2: SI06009
 +V5R1: SI05978
 +
 +All O/S versions require the following group PTF's:
 +HTTP Server Group PTF
 +Database Group PTF
 +
 +PTF numbers for the Group PTF's:
 +
 +V5R2:
 +HTTP Server Group PTF: SF9909",​9/​4/​2003
 +"What is the purpose of data area DSWAIT"," ​     The purpose of the data area DSWAIT has a description associated with of:
 +      ""​Number of seconds for the engine to wait between passes""​. Basically,
 +      what this means is that the polling engine, program FMC0460, waits a  ​
 +      number of sec",​9/​16/​2003
 +"The PDF documents generated through iDocs are not text searchable, but the PDF documents in iMail are searchable. How do can the PDF documents generated from iDocs be made to be searchable?","​The iMail PDF document is completely text based and therefore can be searched. The other PDF document is completely image based, and therefore text can not be searched for.
 +
 +There is a software switch that can be modified so that the text is generated o",​9/​24/​2003
 +"We are having some difficulty sending files from the 400, to an email address. ​  We created a program. ​  We create a file and populate the file with some data and send it to an email address. ​  That works fine.  Then we delete and recreate the file and po","​Advised to clear the QTEMP library.",​5/​21/​2003
 +"​Difficulty sending files from the 400, to an email address. ​  After creating a file and populating the file with some data and sending it to an email address successfully,​ then deleting and recreating the file and populating it with some different data an","​Clear the QTEMP library.",​5/​21/​2003
 +"Issue with the overlay generating PJL code in the macro. Also using tables in the designer.","​One of the few nuances with the design software is dealing with the table objects. You can create an image with a table tool, but after doing so you then need to select the table. With the table selected, from the pull down menu select '​Format/​Break Table",​9/​20/​2005
 +"​RighFAX We are having some issues with the integration of Right fax which was done 
 +Initially we were using Right fax on Windows NT and Right fax Version 5.2 . Since Windows NT is no more supported ​
 +we have to move to Windows 2003 and are using Right fa","​Need to install UNIX print services on the Windows 2003 box.",​10/​4/​2005
 +"When I send a spool file as an attachment to an email in pdf format, the delivered attachment is in portrait instead of landscape with the subsequent truncation of data. 
 +","​This is emailing an *SCS spool file from iMail, iMail is invoking iPDF Lite, which
 +is a part of iMail. Please check to see if you have the following data area:
 +DSPDTAARA FMG/​DSORIENT,​ If so, the value should be '​*SYSDFT'​. If data area does not exist, ch",​7/​3/​2007
 +"How do I enable the check secure device to print overlays from iDocs?","​This is what needs to be done to implement the check secure device hardware, and to enable the software to use the check secure device.
 +
 +Hardware Setup:
 +
 +1. Look for the hex setting on the back of the device and set the device to zero if it isn't set ",​6/​27/​2003
 +"They are on FMG369C.
 +
 +The company information and the bank information is missing from the check. The micr and the signatures are printing.
 +
 + ","​This has been resolved. The client had a value in the absolute placement field located in the bank file mainteance screen.",​10/​28/​2003
 +"​Receiving messages on the iSeries. Interactive activity has exceeded the threahold value of 8.3 percent of the total system processing power. The interactive feature is capable of using 9.7 of the total system processing power work.","​Recommended that the user reIPL the system.",​12/​30/​2003
 +"The symptoms Bad modem Response on the first try, but after restarting it sends out successully.
 +
 +
 +
 +","​Changed the modem initialization string, and changed the number of rings prior to answering from 1 to 0. Additionally,​ the user will change from a multitech modem to a US Robotics modem.",​1/​7/​2004
 +"Where do I change the alternate outq for iFax if the fax number is not valid?","​You would change the data area DSALTFAX value.
 +
 +CHGDTAARA DSALTFAX ​
 +
 +And incorporate the new value.",​2/​5/​2004
 +"How do you clear a data queue?","​CALL QCLRDTAQ ('​DataQueueName' ​ '​LibraryName'​)
 +
 +",​10/​20/​2005
 +"We reported a problem to Inform Dec. on 9/26/03 in reference to printing a large document (500 pages) received error ""​Operator action required on device PRT1 (C R). ""​ Does not matter if they answer with ""​c""​ or ""​r""​ the printer starts printing from page 1 a","​10/​29 Contact IBM
 +
 +What version of iDOCS are they on? 
 +
 +What version of the OS are they on?
 +
 +How is the printer connected to the network?
 +
 +What is the make and model of the printer.  ​
 +
 +Emailed a resolution:
 +
 +This is what needs to be done to re",​10/​29/​2003
 +"​Attempting to use FAXASCII within a CL program and he is seeing that the file has *FAX in the job log.","​10/​28 ​
 +
 +We have a client that is attempting to use the FAXASCII api. When using the code snippet below to fax a spooled file, the document appears process. However, when the client goes to the FAX main menu, selects an option 3, the entry shows *FAX for",​10/​29/​2003
 +"How do I capature a spooled for a prospect? How do I save a spooled file?","​7/​15
 +
 +The purpose of this document is to provide directions for retrieving an iSeries spool file and saving it to a PC format. This is an easy method that will work in most circumstance and yield the necessary format. ​
 +
 +1. Create a physical file on th",​7/​15/​2004
 +"The client has more than 2 jobs in an IMGCONV ​ status","​There can only be 2 jobs in that status.
 +
 +Take an opton 1 to work with fax lines and take an option 13. If they remain in a converted status for too long there is 2 possiblilites.
 +
 +1) The job is in a message wait state and needs to have a message answ",​8/​27/​2004
 +"Is there a way to wrap text in the overlay form? When printing it overflows the box.","​No we do not have the word wrap capability.
 +Called and explained to Bill and Sayi.
 +",​8/​31/​2004
 +"iFAX STRFAXCOM starts the FAX subsystem, but it does not automatically start the job beneath the system.
 +","​The user profile KFFAX needs to be modified in such a way as to grant use authority to QPGMR.
 +
 +wrkobj kffax user profile
 +edit authority
 +add user qpgmr *use",​9/​27/​2005
 +"iFAX STRFAXCOM starts the FAX subsystem, but it does not automatically start the job beneath the system.
 +","​The user profile KFFAX needs to be modified in such a way as to grant use authority to QPGMR.
 +
 +wrkobj kffax user profile
 +edit authority
 +add user qpgmr *use",​9/​27/​2005
 +"The data queue engine will not remain running when submitted as QSECOFR.","​Cleared the data queue FMGDTAQ, Changed the out queue for the originating queue from a live queue to an unassigned queue. We verified that it runs correctly from the command line without ending abnormally.
 +
 +Ensure that the LIVE out queue no longer has t",​10/​12/​2005
  
pub/qa.txt · Last modified: 2018/05/24 23:06 (external edit)