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pub:imapinstallissues [2018/05/24 23:06] (current)
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 +<​html>&#​091;</​html>​[[start#​imap | Up To Index ]]<​html>&#​093;</​html>​
 +
 +====== iMap Installation Issues ======
 +
 +
 +===== iDocs Driver Fails to Install =====
 +
 +The usual reasons that people have trouble installing the iDocs Driver are:
 +
 +  * **The iDocs Driver Queue is not empty**: ​ The prior version fails to uninstall because there are documents waiting to print in its queue. Remedy - delete all documents in the queue and restart the application.
 +
 +  * **Driver Files Fail to Copy**: ​ The files needed to install the HP LaserJet 4 printer driver, used by the iDocs Driver, can not be copied into the printer driver system directory because the installing user lacks sufficient authority. There are several possible remedies:
 +
 +<​html><​table width="​100%"><​tr><​td width="​10%">&​nbsp;</​td><​td width="​90%"></​html>​
 +
 +  * **Reboot** the pc and try the installation again. It's possible that the objects are locked.
 +
 +  * Try stopping the spooler: ​ At the dos command shell type:  **NET STOP SPOOLER**. When the installation is complete restart the spooler with **NET START SPOOLER**.
 +
 +  * Rick click on the setup executable file. Select **Run As**. Uncheck "​Protect my computer and data from unauthorized program activity"​. Then run the installation with this setting.
 +
 +{{pub:​imap:​runas.png?​350|}} ​
 +
 +
 +<​html></​td></​tr></​table></​html>​
 +
 +
 +===== iMap Fails to Install =====
 +
 +Failure of the entire application to install is much rarer than driver problems. The issue is almost invariably user authority to the target directory.
 +<​html><​p></​html>​
 +If you can not find a user profile with adequate authority, consider installing to a different target directory than the default **c:​\program files\inFORM Decisions\iMap**. Program Files is a system directory and sometimes installing to a directory to which Windows has no prior claim, such as **c:​\iMap**,​ will resolve an authority issue for the iMap application installation.
 +
 +
 +
 +----
 +
 +<​html>&#​091;</​html>​[[start#​imap | Up To Index ]]<​html>&#​093;</​html>​
  
pub/imapinstallissues.txt ยท Last modified: 2018/05/24 23:06 (external edit)